At ASHRIO, we are committed to delivering your orders safely, securely, and on time. Please read the following Shipping & Delivery Policy to understand our delivery process.
Order Processing
- Orders are generally processed within 1–2 business days after successful order confirmation and payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive an order/shipping confirmation with tracking details, wherever available.
Delivery Time
- Standard delivery usually takes 3–7 business days after dispatch.
- Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
- Remote or difficult-to-reach locations may require additional delivery time.
Shipping Charges
- Free shipping is available on orders above ₹499.
- For eligible orders below ₹499, applicable shipping charges will be displayed at checkout before the order is placed.
- Shipping charges may vary depending on the order value, delivery location, package weight, and applicable courier charges.
Delivery Address
Customers are requested to provide a complete and accurate delivery address, including:
- Full Name
- House/Flat/Building Number
- Street/Area
- City
- State
- PIN Code
- Valid Mobile Number
ASHRIO will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address or contact information provided by the customer.
Order Tracking
Once your order is dispatched, tracking details may be shared with you through SMS, WhatsApp, email, or other available communication channels.
You can use the tracking information provided to check the status of your shipment.
Delayed Delivery
Although we make reasonable efforts to deliver orders within the estimated timeline, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Transportation delays
- Courier-related issues
- Public holidays
- Government restrictions
- High order volumes
- Incorrect address or contact details
In such cases, we request customers to allow additional time for delivery.
Failed Delivery
If a delivery attempt is unsuccessful due to the customer’s absence, incorrect address, unreachable phone number, or refusal to accept the package, the courier partner may make additional delivery attempts.
If the order is returned to us due to repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.
Damaged Package
Customers are requested to check the package at the time of delivery.
If the package appears damaged, tampered with, or opened, please contact us as soon as possible with photographs/videos of the package and order details.
We will review the issue and assist you according to our Refund, Return & Cancellation Policy.
Contact Us
For any questions regarding shipping or delivery, please contact us through the contact details provided on our website.
ASHRIO PRIVATE LIMITED
Website: ashrio.com
Email: support.ashrio@gmail.com
Phone/WhatsApp: 9239214686
Final Decision
Ashrio reserve the right to update or modify this Shipping & Delivery Policy from time to time. Any changes will be posted on this page